Why did I get an e-mail saying my order has shipped, but the tracking says my label wasn't created until many hours later? : MatterHackers, Inc.

Why did I get an e-mail saying my order has shipped, but the tracking says my label wasn't created until many hours later? Print

Created by: Michael Hulse

Modified on: Fri, 9 Jan, 2015 at 5:10 PM

Our shipping system runs on UTC time (+8 hours during normal time and +7 during day light savings). When our label is generated, oddly enough it sends our system time to USPS, as opposed to the actual time. For example you will often see the shipping label be out of order as below:

December 16, 2014 , 9:26 pm	Shipping Label Created	LAKE FOREST, CA 92630
December 16, 2014 , 8:27 pm	Arrived at USPS Origin Facility	ANAHEIM, CA 92899
December 16, 2014 , 7:27 pm	Accepted at USPS Facility	ANAHEIM, CA 92899

As you can see here it looks like it arrived at the origin facility before the label was created, but since the shipping label shows UTC time, it was actually created at 1:26PM.

Michael is the author of this solution article.

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Why did I get an e-mail saying my order has shipped, but the tracking says my label wasn't created until many hours later? Print

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